How To Improve Dining Room Service by Richard Saporito | Restaurant
Management
"Discover How To Improve
Dining Room Service,
Gain A
Better Reputation
& Increase Your Sales..."
NYC Restaurant Insider
Reveals The Simple Steps To Improving
Dining Room Service & Increasing Restaurant
Profits...
From
The Desk Of:
Richard Saporito
Date:
Dear
Friend,
or more than 20 years now, I've been a restaurant consultant for a variety of profitable establishments. As a noted author and keynote speaker, I've helped hundreds of operations around the world ranging from small independent start-ups to large scale corporate operations with seating capacities of over 1500.
In that time, I've been part of some extremely successful restaurants, but also
witnessed many that struggled unnecessarily.
In my experience, the
primary factor
that
separates successful restaurants from
those that struggle,
is the
level of
service
that is provided to the customer.
Sure, the location, menu and marketing play a part,
but
the most successful restaurants all have one
thing in common...
They provide
customer service which exceeds their customer's
expectations!
Why is
this so vital?
Well, consider these
statistics from the White House Office of Consumer Affairs
in
Washington, DC...
For every complaint
you're aware of, there are 26 additional customers who
have unresolved problems or complaints...
A dissatisfied
customer will tell 9 to 15 people about their
displeasure and
sometimes they will tell as many as 20.
On the other hand, this
same group also found...
Up to 96% of
customers would do business with you again if they felt
you acted
quickly and to their satisfaction and many said they
would refer other people.
On average,
happy
customers will tell 4-6 people about their positive
experience.
The Fact
Is...
Businesses that provide
extraordinary customer service can improve their
profitability
, increase market share and will have customers
who are willing to pay
more for their products a ....Read more detail
Result of How To Improve Restaurant Dining Room Service.
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